Delete your DÉSIR account

Delete in the app or on the website

1. Sign in to the DÉSIR account you want to delete.
2. In the app, open Settings, then DÉSIR account. On the website, open the account menu.
3. Select Delete account and confirm the permanent deletion.

Deletion completes only when the service confirms success. If it fails, contact support. You do not need to reinstall the app to request deletion.

Request deletion without the app

Email contact@desirapp.com with the subject “DÉSIR account deletion request”, from the email address registered to your account. State that you want the account and associated data deleted. We may need to verify ownership before processing the request. Do not send your password or questionnaire answers.

If email is unavailable, send a written request to Yuliya Litvinovich, Calle de Colombia 14D, 1E, 28016 Madrid, Spain.

What is deleted and what is retained

Deletion removes your sign-in credentials and sessions, saved questionnaires, personal questions, linked-pair data and associated answers. The pair link ends for both participants. The remaining account record is anonymized; required payment records are retained only to meet applicable accounting and tax obligations, as described in the Privacy Policy. Separate Apple, Google and payment-provider records remain subject to those providers’ policies.

Temporary browser data on your device is separate: clear the website’s local data to remove any remaining local questionnaire progress. For a request to delete specific data without closing the account, contact support and identify the data category.

Cancel subscriptions separately

Deleting your account or uninstalling DÉSIR does not cancel App Store or Google Play subscriptions. Cancel them through Apple subscriptions or Google Play subscriptions before deletion. An active website subscription billed by Stripe is cancelled as part of account deletion; if that cancellation fails, account deletion does not complete.