DÉSIR Support

Contact us

Email contact@desirapp.com with the email address used for your DÉSIR account, your device and app version, and a description of the problem. Never send your password, questionnaire answers or payment-card details.

Sign-in and pairing

Each partner uses a separate DÉSIR account. Sign in before creating or accepting a pairing code. Invitation codes expire after seven days and can be used once. An Internet connection is required.

Purchases and subscriptions

The free Android edition has no paywall. For purchases made in the full edition, use Restore purchases while signed in to the DÉSIR account that made the purchase, with the same Apple or Google account. Include the store receipt or transaction identifier when requesting purchase support.

Manage or cancel recurring payments through Apple subscriptions or Google Play subscriptions, using the store that billed you. Account deletion and app removal do not cancel store subscriptions. Website purchases billed by Stripe are separate from store purchases.

Account and data requests

See account deletion instructions to delete your account in the app or request deletion without the app. For access, correction, portability or other privacy requests, email contact@desirapp.com.